Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at crystal@crystalsconfections.com

Payments

I do require a deposit for larger custom order events. Such as weddings and galas. These deposits are refundable up to 4 weeks before the event. Depending upon the process of your order partial or all store credit may be giving with less then 4 weeks notice.

Purchasing

Custom treats should be booked, at least, 10 days in advance. Some times of year, like spring/fall, are especially busy and should be booked a month or more in advance. 

I understand things happen beyond our control. Orders can be canceled up to 5 days before a scheduled pickup date. Please reach out to me as soon as you know you will need to cancel and we can discuss the progress of your order and how you would like to proceed.

I can not guarantee nut free orders. Peanuts, Cashews, Pecans, Almonds, Hazelnuts, Walnuts, and Pistachios are regularly used in my kitchen.  Cross-Contamination can occur. 

Custom orders can be sent to crystal@crystalsconfections.com. A brief description/inspirational photo, size/number of servings, and pickup date are great starting points to help me give you a accurate quote. I also have my regular and seasonal items that can be ordered from through my online store.

Returns

Because this is a food product I do not accept returns or exchanges.

Shipping

I am a licensed home bakery at 201 N 18th St. Norfolk, NE. This is not a store front and all items are picked up at an agreed upon scheduled time.

I currently only deliver for large party orders, such as, weddings, gala, and conference events.

I am currently working on be able to regularly offer shipping. Please contact me if you would like some items shipped and I can give you shipping costs. Some items I only ship seasonally ,like chocolate, and other items I don't ship, like cakes/cupcakes.